All cancellation fees held by Glacier Guides are only intended to cover our direct cost of cancelling and or amending your tour reservation.
Cancellation of day tours:
For all bookings of day tours operated by Arctic Adventures (or any of Arctic Adventures sub-brands), a minimum of 48 hours’ notice of cancellation is required for a 90% refund. If cancellation is made after these time limits pass no refund is given.
10% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.
Cancellation of Multi-day / Groups / Private / Custom / Trekking tours:
As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:
Cancellations with more than 28 days’ notice before trip departure:
You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.
Cancellations with less than 28 days’ notice before trip departure:
You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of cancelling any arrangements made for your tour.
Cancellations with less than 48-hours’ notice before trip departure:
No refund will be given if tours are cancelled with less than 48 hours’ notice, as Glacier Guides will be charged for all costs such as guides, transport etc.
Cancellation of rental gear
No refund is given for rental gear, this includes shoes, jackets, and pants. Safety equipment needed for each tour is provided by Glacier Guides and is not classified as rental gear.
All rental gear bookings are final. If you cancel or amend the rental gear previously ordered, you will be charged a 100% cancellation fee.
Modifying or Amending your booking
All requests for modifications and amendments to your booking must be directed to the Glacier Guides Customer Support Team who will process the request.
Please note that 10% of the tour price is non-refundable. This price reflects our direct cost of booking and preparing your tour. Modifying, amending or cancelling a booking can result in cancellation fees being applied by Glacier Guides.
The value of each transaction may be subject to taxes, duties, foreign transaction, currency exchange or other fees. Your bank or credit/debit card company may convert the payment into the local currency and charge fees resulting in differences between the amount displayed on www.adventures.is and the final amount charged to your bank account or credit/debit card statement.
All communications relating to this contract (in particular any requests to cancel or amend your tour arrangements) must be from the Lead Name in writing and in English and delivered by hand, fax, email or sent by recorded delivery post to Glacier Guides. The reimbursement shall be made in accordance with all procedures and provided within 7 working days, and the stipulated amount will be transferred to the same credit card that was employed for the acquisition of the tour. If the tour price was paid with a wire transfer, account info (SWIFT/IBAN) should be included in the cancellation email.
Share your experience
We welcome all feedback both positive as well as negative as it helps us improve our overall operations. The safety and overall enjoyment of our customers are factors that we value greatly. Please do note that all complaints must reach Glacier Guides within 5 days from completion of your tour. Otherwise, possible compensation is not valid.
A few words about travel insurance:
As with any and all world travel, we strongly recommend that you buy a travel insurance policy in your home country that covers your cost should you have to cancel on short notice. This kind of travel insurance is not expensive and frequently covers other risks. In general, travel insurances are a good idea to have when you are on the move in the world.
A few words about the weather and conditions:
All adventure trips and outdoor activities are weather and condition dependent and we reserve the right to change your itinerary or cancel your trip with your safety in mind. Please keep in mind that Iceland is and will always be Iceland, the weather changes fast on our northern island and with it conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guides authority to do so. This is especially valid for winter travel in Iceland. Our summer trips (excluding high alpine trips), operated from June through August, are rarely adversely affected by harsh weather.
A few words about “assumed risk” and outdoor activities:
Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Arctic Adventures, Arctic Rafting, Glacier Guides, Trek Iceland, Snowmobile.is or their partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Arctic Adventures or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.
Alcohol and drugs:
We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refunds shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.
Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being at risk.