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Booking Terms & Conditions

These terms and conditions may be amended from time to time and apply to all of our services.

By accessing, browsing, using and/or completing a reservation through our (mobile) website you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below.

Glacier Guides is a tour operator, offering a wide range of adventure tours in Iceland. 
Bookings can be made directly through Glacier Guides. If you are having any problems booking through Glacier Guides website www.glacierguides.is then please contact our Customer Support Team (info@glacierguides.is). 

fPlease make sure to fill in and/or provide all necessary details upon booking your adventure tour/s. Once you have completed the booking process a booking confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure that they are correct. In the event of discrepancy, such as booking mistakes where the wrong date and/or incorrect number of participants was booked please contact Glacier Guides immediately as it may not be possible to make amendments to your reservation when it gets closer to your departure date. Glacier Guides can not be responsible for mistakes in the booking process.

Glacier Guides reserves the right to alter itineraries and/or timetables should it be necessary, due to adverse weather and or other related conditions.  Glacier Guides is not responsible for expenses and/or other related costs due to factors outside of its control, such as flight delays, changes and or cancellations, injuries, weather, war, natural disasters etc. and/or other unforeseeable matters. You are responsible for providing Glacier Guides with the correct contact information and related details so that we can keep you informed in the event of changes made to the services booked.

1. Prices

Please note that all prices for the services provided by Glacier Guides are in the company’s local currency,  Icelandic Krona (ISK). As a local operator Glacier Guides can not be responsible for currency fluctuations and or additional fees outside its control that may be applied such as bank transfer fees, credit card fees and etc.

2. Promotional codes

Please note that special offers such as promotional codes cannot be applied afterwards in the form of a refund. When offered, promotional codes and/or other special offers, must be entered into the relevant field located on the payment page upon check out at the time of booking to be valid and applied.

3. Extras & Rental gear.

Extras and rental gear can both be added upon booking your tour as well as afterwards as long as it is made no later than the evening before your tour departure date. If you have already made a reservation with us and would like to add any extras and/or rental gear to your reservation then please contact our Customer Support Team (info@glacierguides.is). 
Please note that all extras and rental gear reservations are final. No refund is given for extras & rental gear, this includes single supplements, hiking shoes, waterproof jacket and pants etc.

Safety equipment needed for each tour is provided by Glacier Guides and is not classified as rental gear.

4. Travel insurance

As with any and all world travel, we strongly recommend that you purchase travel a travel insurance policy in your home country that covers your cost should you have to cancel your travel reservation with short notice. These kind of travel insurances are not expensive and frequently cover other risks. Having travel insurances is always a good idea when traveling around the world.

5. Icelandic weather and conditions

All adventure trips and outdoor activities are dependent on weather and general conditions. We reserve the right to change your itinerary and/or cancel your trip with your safety in mind. Please keep in mind that Iceland is and will always be Iceland. The weather changes fast on our northern island and with it, conditions change. Our guides are specially trained to deal with changing conditions and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guides authority to do so. This is especially valid for winter travel in Iceland. Our summer trips (excluding high alpine trips), operated from June through August, are rarely adversely affected by harsh weather.

6. Clothing

Appropriate footwear and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk.

7. Assumed risk & Outdoor activities

Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Glacier Guides, Arctic Rafting, Glacier Guides, Trek Iceland, Snowmobile.is or their partners’ guidelines and must take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks and Glacier Guides or its partners do not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications and accept responsibility for your participation in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

8. Alcohol and drugs:

We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offence, upset or put other passengers in danger. In such cases, full cancellation charges apply.

9. Reviews & Feedback

Glacier Guides welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us. 
Please note that all complaints must reach Glacier Guides within 5 days from the completion of your tour. Otherwise, possible compensation is not valid.

Glacier Guides Cancellation Policy

All cancellation fees held by Glacier Guides are only intended to cover our direct cost of amending and/or cancelling your tour.

All communications relating to these terms and conditions (in particular any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and delivered in writing preferably by email to Glacier Guides in order to be valid. Once delivered the amendment and/or cancellation needs to be confirmed by Glacier Guides before further action can be taken. If a reimbursement is in order then it shall be made in accordance with all procedures and processed within 7 working days, and the stipulated amount will be transferred to the same credit card that was employed for the acquisition of the tour. Please note that we can not be responsible for delays of the delivery of the reimbursement to your account once it has been processed on our end.

Cancellation fees & charges

As we start to incur costs from the time the contract is confirmed we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

Cancellation of Day Tours

For all bookings of day tours operated by Glacier Guides (or any of Glacier Guides sub-brands), a minimum of 48 hours’ notice of cancellation is required for a 90% refund. If cancellation is made after these time limits pass no refund is given.

10% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.

Cancellations of Multi-day, Group & Trekking Tours

Cancellations with more than 28 days’ notice before trip departure:

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations with less than 28 days’ notice before trip departure:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations with less than 48-hours’ notice before trip departure:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Glacier Guides will be charged for all costs such as guides, transport etc.

10% of the price of your trip is non-refundable, this percentage reflects our cost of booking and preparing your trip.

Cancellations of Private & Customized Tours

Cancellations made with more than 8 weeks’ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations made with less than 8 weeks’ notice:

You will be refunded 50% of the total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations made with less than 4 weeks’ notice:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Glacier Guides will be charged for all costs such as guides, transport etc.

If a tour is booked with less than 8 weeks’ notice, please ask for a customized cancellation policy.

Cancellations of Airplane & Helicopter Tours

Cancellations made with more than 72 hours’ notice (prior to departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, as this represents our direct cost of booking and preparing your tour.

Cancellations made with less than 72 hours’ notice:

You will be refunded 50% of the total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations made with less than 48 hours’ notice:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Glacier Guides will be charged for all costs such as guides, transport etc.